Size Guide

measurmentbust(cm)waist(cm)hip(cm)
Size 88163.586.3
Size 108668.591.4
Size 129173.696.5
Size 149678.7101.7
Size 1610183.8106.7
68101214
NZ / AUS / UK68101214
USA246810
Europe3638404244

Shipping

   
locationcarriertimeframecost
New ZealandPost Haste1 - 3 working days$10 (Free if spending over $100 NZD)
AustraliaDHL Express2 - 5 working days$20 NZD
Rest of worldDHL Express2 - 7 working days$40 NZD
PRICING + DELIVERY - (DELIVERIES WITHIN NEW ZEALAND ONLY)
We can courier to any address but not to a P.O. Box. FREE shipping Nationally - excludes sale items Post Haste – New Zealand 1-3 working Days – Delivery Times are Approximate Shipping includes a tracking number and insurance Signature is required upon delivery. Orders are processed from the Jane Sutherland online store in Invercargill, New Zealand. If you have any order queries, please contact our online store at sales@janesutherland.co.nz
INTERNATIONAL DHL COURIER
We can courier to any address but not to a P.O. Box. Signature is required upon delivery. Estimated delivery times are to be used as a guide only - delays caused by the customs clearance processes are out of our control. For international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country's authorities, depending upon the laws and regulations of that country. Jane Sutherland is not responsible for custom duty charges. Payment of these levies may be necessary to release your order from customs on arrival. If you have any order queries, please contact our online store at sales@janesutherland.co.nz
Please Note:
If for some reason your order is lost in transit Jane Sutherland will either refund the item or replace it. If the item has been traced to arrive at the final destination Jane Sutherland will not be liable.

Returns & Exchanges

If you have purchased an item from Jane Sutherland that you wish to return please make contact with us within 3 working days of purchase.

You are able to contact us at sales@janesutherland.co.nz Please leave your name and contact details so we can get in contact with you.

Advise in your email if you are returning for a refund or exchanging for another size, colour or another design. Please let us know in your email what size, colour or design you would like to exchange for.

Please be sure to package the item/s carefully.  Returning your item/s to Jane Sutherland is the responsibility of the customer unless the product is incorrect or is faulty. Returning the item/s is the customers responsibility why in transit.

All items must be returned with all tags on, unused, unwashed in new condition. All refunds will be refunded to the credit card or PayPal account used to purchase. All returns must be received no more than 7 days after you have contacted Jane Sutherland.

PLEASE NOTE – WE DO NOT DO RETURNS OR EXCHANGES ON SALE GOODS.

Payment Options

Jane Sutherland offers secure payment options and accepts the following credit cards

All prices are in $NZ and include GST

All payments are to be made in full

Privacy Policy

All personal information collected is for Jane Sutherland use only. This information may include personal details such as name, age, gender, email address, phone number and postal address. Please note, we do not hold credit card details on our system.

When you purchase from Jane Sutherland or register online you may receive email or text updates about our products and promotions. You can choose to unsubscribe from this service at any time. You can call us on + 64 0274378410, or email us at sales@janesutherland.co.nz to stop communications from us.

We will not distribute your information to any third parties. However, we do use other companies and individuals to perform services on our behalf. These services include delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

Cookies

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.